Join + Support -|- Membership FAQs

Below are the answers to some of the most common questions about our membership program. Don’t see your question? Feel free to email us at or give us a call at 804.827.0563

Q: I donated to the ICA capital campaign. Does that make me a member?
A: First of all, thank you. Your donations to the capital campaign supported the building of the ICA. Membership at the ICA is a separate initiative with benefits for those that opt in. Join today!
Q: Why is admission – and in some cases membership – free?
A: We’re here for every person who wants to be a part of our endeavor. And thanks to the generous support of donors and the commitment of VCU, we can present all of our exhibitions to visitors free of charge. Our Member Free level offers participation to anyone who wants it, because we believe nothing should hold you back if you want to get involved. If you’d like to join the philanthropic community that makes the ICA’s programming and membership levels possible, please visit our support page.

Q: How do I become a member or renew my membership?
A: There are three easy ways to join or renew your membership:

Q: Where’s my membership card?
A: If you joined at the Member Free level, your digital card will be emailed to you within 1 week. If you joined at a paid membership level, please note that it can take up to four weeks for your membership cards to be processed and delivered. However, your membership and its benefits begin immediately. To access your benefits, provide your membership number at the ICA Store.

Q: I’m having trouble signing up. Can I please talk to a human?
A: Yes! Her name is Susan Norkus. Email her at or give her a call at 804.827.0563

Q: What’s the duration of a membership?
A: Memberships are effective immediately and expire one year on the last day of the month of purchase. For example, if you purchase a membership on January 1, 2018, it will expire on January 31, 2019. For our inaugural year, Founding Members who join before March 2018 will have 18 months of membership, expiring September 30, 2019. If you’re not sure about your renewal status, please email

Q: Is there a charge for exhibition tickets?
A: No, the ICA is free and always will be; however, exhibitions do require timed ticket reservations. These reservations are free. Reserve online or visit the Welcome Desk for tickets.

Q: Can someone else use my membership card?
A: Sorry, membership cards are not transferable.

Q: Help, I lost my card!
A: No worries. Visit the on-site Welcome Desk to request a replacement card, email Member Services, or call 804.827.0563 to request a replacement card. Replacement cards can take up to three weeks to be received by mail.

Q: What are the benefits of becoming a member?
A: You can find a full list of membership benefits here.

Q: I’m a member. How do I get tickets to the exhibition/lecture/event?
A: Members and visitors can reserve their seat for an event in the ICA Performance Space by:

Reserving online:
To ensure your preferred day and time for visiting, reserve your tickets online in advance of your visit. Print your tickets at home or show them on your phone to skip the Visitor Services Desk and head straight into the galleries. If we have your email address, that means you already have an online account. If you need assistance or would like to set up an online account, contact us at or 804.827.0563

Reserving in person:
Present your membership card at the Visitor Services Desk to reserve tickets. Please note that on popular days, ticketing for you preferred time slot may become rapidly unavailable.

Q: What is a Founding Member?
A: Founding Members sign up for a membership before March 1, 2018. Founding members get all the benefits of regular membership, along with an invitation to the inaugural exhibit, Declaration.

Q: Are discounts available for paid membership levels?
A: VCU Alumni are eligible for a 10% discount on paid memberships. The discount is available online by selecting VCU Alumni on the sign-up page on the membership form. Go Rams!

Employees of companies with corporate memberships are also eligible for a 10% discount on paid memberships. To see if your company supports the ICA, check our list of corporate members.

Q: How many tickets can I reserve with my membership?
A: Timed ticketing to the ICA is free. Members and visitors can reserve up to 6 tickets for timed entry. For lectures and events that are ticketed in the Performance Space, those at the Member Plus can reserve up to two tickets. Individuals at the Member Premier level can reserve up to four tickets for these events.

Q: Can I bring a guest to member events?
A: It depends on the event. Check your invitation for guest privilege details.

Q: What is the “reciprocal admission benefit?”
A: All members enjoy complimentary admission at select museums through the College and University Art Museums Reciprocal Program.

Member Plus and Premier memberships enjoy reciprocal benefits through the Reciprocal Organization of Associate Museums (ROAM.)  Please note that reciprocal privileges may be restricted for specially ticketed exhibitions.

Q: Do members get parking discounts?
A: No, the ICA has paid parking spaces facing Pine Street. On-street parking can be found on Grace Street. VCU parking decks are also available for all ICA visitors and members. VCU parking fees apply at VCU parking locations.

Q: How does the radICAl Friends program work at the ICA?
A: The radICAl Friends program is designed to reward visitor participation and support. Visit often to take part in special giveaways, gain early access to ICA events, and enjoy other exclusive benefits. Scan your timed ticket or membership card at the Visitor Services desk to be a part of the program.

Q: Can I give a membership gift through my charitable trust, foundation, or donor-advised giving?

A: Thank you for your interest in joining our membership program! Unfortunately, due to IRS rules, we cannot accept payments for membership from donor-advised funds, trusts, or foundations. We are happy to accept a gift from personal funds for membership. Gifts from donor-advised funds, trusts and foundations can direct gifts to our Annual Fund.

Q: What is the tax deductibility of my membership?
A: All levels of membership are fully tax deductible.

Q: What’s the easiest way to update my contact information or check my membership status?
A: Contact us at or call 804.827.0563 to give us your new contact information.

Q: Can I direct my annual contribution to a specific priority at the ICA?
A: Yes! You can choose different areas to support. If you would like to support an area of the ICA not listed on our Support page, please contact Carol Anne Lajoie at or (804).828.2777.

Q: Can I purchase a paid membership for a gift?
A: Yes! ICA memberships make wonderful gifts for the art lover in your life. You can purchase an ICA gift membership online or get one at the ICA Visitor Services Desk.