Join + Support | Membership FAQs

Below are the answers to some of the most common questions about our membership program. Don’t see your question? Feel free to email us at or give us a call at 804.827.0563

Q: I donated to the ICA capital campaign. Does that make me a member?
A: First of all, thank you. Your donations to the capital campaign supported the building of the ICA. Membership at the ICA is a separate initiative with benefits for those that opt in. Join today!

Q: Why is admission – and in some cases membership – free?
A: We’re here for every person who wants to be a part of our endeavor. And thanks to the generous support of donors and the commitment of VCU, we can present all of our exhibitions to visitors free of charge. Our Member Free level offers participation to anyone who wants it, because we believe nothing should hold you back if you want to get involved. If you’d like to join the philanthropic community that makes the ICA’s programming and membership levels possible, please visit our support page.

Q: How do I become a member or renew my membership?
A: There are three easy ways to join or renew your membership:

Q: Where’s my membership card?
A: If you joined at the Member Free level, your digital card will be emailed to you within 1 week. If you joined at a paid membership level, please note that it can take up to four weeks for your membership cards to be processed and delivered. However, your membership and its benefits begin immediately. To access your benefits, provide your membership number at the ICA Store.

Q: I’m having trouble signing up. Can I please talk to a human?
A: Yes! Her name is Susan Norkus. Email her at or give her a call at 804.827.0563

Q: What’s the duration of a membership?
A: Memberships are effective immediately and expire one year on the last day of the month of purchase. For example, if you purchase a membership on January 1, 2018, it will expire on January 31, 2019. For our inaugural year, Founding Members who join before March 2018 will have 18 months of membership, expiring September 30, 2019. If you’re not sure about your renewal status, please email

Q: Is there a charge for exhibition tickets?
A: No, the ICA is free and always will be, thanks to the continued support of members and donors through our Ignite fund.

Q: Can someone else use my membership card?
A: Sorry, membership cards are not transferable.

Q: Help, I lost my card!
A: No worries. Visit the on-site Welcome Desk to request a replacement card, email Member Services, or call 804.827.0563 to request a replacement card. Replacement cards can take up to three weeks to be received by mail.

Q: How do I sign in to my online member account?

A: To reserve tickets or purchase a membership, you will be required to register for a free online account. An online account does not automatically sign you up to be a member. You will always need to opt into a specific membership level to become a member.

Q: Why am I not receiving your member emails?

A: The only email that the ICA will contact and keep on file is the email used to sign up for a membership. If you would like to add another email to your account or to receive ICA updates, add one through the member portal or email

Q: What are the benefits of becoming a member?
A: You can find a full list of membership benefits here.

Q: I’m a member. How do I get tickets to the exhibition/lecture/event?
A: Members and visitors can reserve their seat for an event in the ICA Auditorium in two ways. Every event will be a general admission ticket, without a specific seat assignment.

Reserving online:
Reserve tickets via the event link. You can print your tickets at home or show them on your phone at check-in.

Reserving in person:
Present your membership card or provide your name at the Visitor Services Desk to reserve tickets.

Q: Are discounts available for paid membership levels?
A: VCU Alumni are eligible for a 10% discount on paid memberships. The discount is available online by selecting VCU Alumni on the sign-up page on the membership form. Go Rams!

Employees of companies with corporate memberships are also eligible for a 10% discount on paid memberships. To see if your company supports the ICA, check our list of corporate members.

Q: Can I bring a guest to member events?
A: It depends on the event. Check your invitation for guest privilege details.

Q: What is the “reciprocal admission benefit?”
A: All members enjoy complimentary admission at select museums through the College and University Art Museums Reciprocal Program.

Member Plus and Premier memberships enjoy reciprocal benefits through the Reciprocal Organization of Associate Museums (ROAM.)  Please note that reciprocal privileges may be restricted for specially ticketed exhibitions.

Q: Do members get parking discounts?
A: No, the ICA has paid parking spaces facing Pine Street. On-street parking can be found on Grace Street. VCU parking decks are also available for all ICA visitors and members. VCU parking fees apply at VCU parking locations.

Q: Can I give a membership gift through my charitable trust, foundation, or donor-advised giving?

A: : Thank you for your interest! Donor-advised fund information is available here. Memberships cannot be purchased with a charitable trust or foundation funds. However, you can a gift to our annual fund, Ignite, through these charitable funds. For further info, contact us at or 804.827.0563.

Q: What is the tax deductibility of my membership?
A: All levels of membership are fully tax deductible.

Q: What’s the easiest way to update my contact information or check my membership status?
A: Contact us at or call 804.827.0563 to give us your new contact information.

Q: Can I purchase a paid membership for a gift?
A: Yes! ICA memberships make wonderful gifts for the art lover in your life. You can purchase an ICA gift membership online or get one at the ICA Visitor Services Desk.